We want you to be completely happy with your online purchase. However, if you do need to send something back to us, please ensure the item is unworn, unwashed and in the original state of purchase, including tags.

EXCHANGES

You can exchange your item(s) with us provided they are returned within 14 days of purchase. Once your item is received by us, you will be issued with a store credit, minus original shipping charges, via email where you have up to 12 months to use on new Feather Fox styles.

REFUNDS

Refunds are only available for faulty items. We offer a store credit, minus original shipping charges, for all other reasons which will be sent to you via email and have up to 12 months to use on new Feather Fox styles.

FAULTY POLICY

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 14 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault. 

If you have received a faulty item please email us at

info@featherfox.com.au

We will replace your item(s) if stock is available or refund you upon return.

Please send your returns to -

FEATHER FOX RETURNS

35 Morven Road
Niagara Park
NSW 2250

Once your return arrives at the return address, please allow 2-5 business days for your refund to be processed. You will be notified by email once finalised.

SALE ITEMS

We can offer a store credit, minus original shipping charges, via email where you have up to 12 months to use on new Feather Fox styles. Items must be returned within 14 days of purchase. No refunds on sale items.

 

For further enquiries regarding returns, refunds and exchanges, please email us at info@featherfox.com.au